Delivery and collection

Priority delivery

All our shipments travel on a priority service. Products in stock are delivered within 24 to 72 working hours after payment is confirmed, in mainland France as in the other countries of the European Union.

Delivery is free, whatever the value of the order and whatever the destination within the European Union.

Collection in store

Items genuinely held in store may be collected at 122 rue de Vesle, 51100 Reims, France, Monday to Saturday from 10 a.m. to 9 p.m. and Sunday from 11 a.m. to 9 p.m..

Collection is offered only for products physically present in the store. It is not available for a pre-order until the product has been released by the manufacturer and received by us.

You are notified as soon as your order is ready. Proof of identity and your order number are required at collection.

Pre-orders: two timescales not to be confused

A product’s release date and the delivery time are two distinct things. The first depends on the manufacturer and appears on the product page; the second is our commitment, and runs from dispatch.

In practice: we dispatch as soon as the product is available and the balance has been paid, then delivery follows within 24 to 72 working hours. We open a pre-order only once the official release date is known, and that date is displayed before any payment.

Tracking and handover

Every shipment is given a tracking number, sent by email and available from the Order tracking page.

In accordance with Article L216-4 of the French Consumer Code, we remain responsible for the proper performance of the delivery until the product is handed over to you, including where the carrier is at fault.

The risk of loss or damage passes to you at the moment you take physical possession of the product, and not when it is handed to the carrier.

If delivery is late

If we fail to deliver on the date or within the period announced, you may instruct us in writing to deliver within a reasonable further period. Failing performance, you may cancel the order in the same form.

Once the contract is cancelled, we refund all sums paid no later than fourteen days after the notice, in accordance with Article L216-3 of the French Consumer Code. Beyond that, the sums due are increased automatically.

If the delivery date was an essential condition for you and you informed us of this before ordering, cancellation may be immediate, without prior formal notice.