MBS
Help
Find the right information quickly, according to your situation.
An order in progress
The Order tracking page gives you the payment status, the preparation status and the tracking number once the order has been dispatched. You will need your order number and the email address used for the purchase.
A question before buying
The Frequently asked questions page covers pre-orders, delivery times, collection in store, returns and guarantees.
A return or a defect
The Returns and right of withdrawal page sets out what to do and contains the model form. The Guarantees page explains your rights where a defect appears.
Contacting us directly
By email at contact@mbs-prime.com, by telephone on +33 7 51 83 23 18, or in store at 122 rue de Vesle, 51100 Reims, France, Monday to Saturday from 10 a.m. to 9 p.m. and Sunday from 11 a.m. to 9 p.m..